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Return Material Authorization ("RMA") Procedure

Warranty Claim Procedure

No product may be returned directly to Patriot without first contacting Patriot for an RMA number. The RMA number is valid for 30 days from issue date. If the product is not received within 30 days, the RMA will be cancelled.

How to Initiate an RMA

In order to submit your RMA form online, you must have a valid Technical Reference Number issued by one of our Patriot Memory Technical Support representatives. If you have not been issued a Technical Reference Number please contact Technical Support at Support.

What and How to Ship

The product must be properly packaged with the RMA number clearly displayed on the outside of the shipping box. Customer is responsible for paying the shipping charges to send the defective products to Patriot Memory.

Turnaround Time on Repair or Replacement

All replacements will be processed within five(5) working days upon receipt of the defective product(s). Patriot Memory will advise of any changes, and customers will be notified of ship date and tracking information via email. Please email rma@patriotmem.com for all status inquires.
 



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