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Return Material Authorization ("RMA") Procedure
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Warranty Claim Procedure
No product may be returned directly to Patriot without first contacting Patriot for an RMA number.
The RMA number is valid for 30 days from issue date. If the product is not received within
30 days, the RMA will be cancelled.
How to Initiate an RMA
In order to submit your RMA form online, you must have a valid Technical Reference Number issued by one of our Patriot Memory Technical Support representatives. If you have not been issued a Technical Reference Number please contact Technical Support at Support.
What and How to Ship
The product must be properly packaged with the RMA number clearly displayed on the outside of the shipping box. Customer is responsible for paying the shipping charges to send the
defective products to Patriot Memory.
Turnaround Time on Repair or Replacement
All replacements will be processed within five(5) working days upon receipt of the defective product(s).
Patriot Memory will advise of any changes, and customers will be notified of ship date and tracking information
via email. Please email rma@patriotmem.com for all status inquires.
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