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Patriot Memory Return Material Authorization ("RMA") Procedure
 
Warranty Claim Procedure

No product may be returned directly to Patriot without first contacting Patriot for an RMA number. The RMA number is valid for 30 days from issue date. If the product is not received within 30 days, the RMA will be cancelled.

How to Initiate an RMA

To initiate an RMA process, please download and complete the RMA form for submission. For all products purchased through retailer and e-tailers, complete the RMA form and email to support@patriotmem.com. For all RMA inquiries on products purchased directly from Patriot Memory please contact RMA department directly at Rma@patriotmem.com. Upon confirmation of the claim; notification will be sent within one(1) working day via email or fax including return instructions. For all Credit requests, please allow two(2) working days to generate RMA number and credit amount.





What and How to Ship

The product must be properly packaged with the RMA number clearly displayed on the outside of the shipping box. Customer is responsible for paying the shipping charges to send the defective products to Patriot Memory. A returned product without clearly marked RMA number will be refused and returned to sender. Product(s) returned for warranty repair or replacement must be shipped to:

Patriot Memory
Attention: RMA Department
47027 Benicia Street
Fremont, CA 94538 USA

Turnaround Time on Repair or Replacement

All replacements will be processed within five(5) working days upon receipt of the defective product(s). Patriot Memory will advise of any changes, and customers will be notified of ship date and tracking information via email. Please email support@patriotmem.com for all status inquires.
2005 Patriot Memory is a trademark of PDP Systems, Inc. All rights reserved.